Refund Policy

Canberra Tutoring’s Refund Policy governs all advance payments for our tutoring services. This includes payments made for full terms and other instances necessitating upfront payment. Our refund process is in line with our Terms and Conditions and is subject to the discretion of the management.

Refund Process:

Requesting a Refund:

  • To initiate a refund, lessons must be terminated within the period covered by the advance payment.
  • Termination requests should be sent via email to
  • Please include your bank account details for the refund.

Termination and Notice Period:

  • We will action requests within 14 working days.
  • Our Terms and Conditions stipulate a mandatory notice period of 28 days.
  • Lessons may continue during this notice period.
  • If you request an immediate stop to lessons, please note that the notice period will still be in effect.

Exit Process:

  • As part of the termination process, we require the return of any provided resources.
  • We request feedback through a provided link, including reasons for leaving and thoughts about our service.

Review of Refund Requests:

  • Our management team actively reviews refund requests in the last week of each term during a scheduled meeting.

Decision and Notification:

  • After the review meeting, we will actively inform customers in writing about the refund decision, detailing the refund date and amount.

Further Questions

We actively encourage open communication at Canberra Tutoring and stand ready to answer any questions you might have about our Refund Policy. For comprehensive insight, we advise reviewing this policy alongside our Terms and Conditions. Should you require additional clarity or wish to discuss any specific elements of the policy, please don’t hesitate to contact us. Your feedback is invaluable, and we’re always here to provide support. Reach out to us via email at, or for immediate assistance, call us at 1300 668 103. We appreciate your time in reviewing our policy and deeply value your continued trust in our services at Canberra Tutoring.

Effective Date: 13th Jan 2024